Privacy Policy for Coassisted

Last updated: September 21, 2024

1. Introduction

Coassisted (“we”, “our”, or “us”) is a service provided by Linuto LLC. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website coassisted.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We collect information that you provide directly to us when you use our services. This may include:

  • Personal identifiers such as your name and email address
  • Account credentials
  • Payment information
  • Content of documents you upload for processing
  • Any other information you choose to provide

We also automatically collect certain information when you visit, use or navigate our website. This information does not reveal your specific identity but may include:

  • Device and usage information
  • IP address
  • Browser and device characteristics
  • Operating system
  • Language preferences
  • Referring URLs
  • Information about how and when you use our site

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our services
  • Improve, personalize, and expand our services
  • Understand and analyze how you use our services
  • Develop new products, services, features, and functionality
  • Communicate with you about our services
  • Process your transactions
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

4. Sharing of Your Information

We may share your information with third parties in the following situations:

  • With service providers: We may share your information with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work.
  • In business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With your consent: We may disclose your personal information for any other purpose with your consent.

5. Third-Party Services

We use the following third-party services that may collect information about you:

  • Google Vertex AI: For AI-powered data processing
  • Google Analytics: For website analytics
  • Render.com: For website hosting
  • Cloudflare: For content delivery and security
  • Clerk.com: For user authentication
  • Sendgrid: For email communications

These third-party services have their own privacy policies addressing how they use such information. We encourage you to read their privacy policies.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

7. Security of Your Information

We use appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

8. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access, update or delete the information we have on you
  • The right of rectification
  • The right to object
  • The right of restriction
  • The right to data portability
  • The right to withdraw consent

If you wish to exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

9. Children’s Privacy

Our service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Linuto LLC dba Coassisted
Email: [email protected]

By using our website or our services, you acknowledge that you have read and understood this Privacy Policy.